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Shipping policy

At Nuellia, we are committed to providing you with high-quality dietary supplements and ensuring fast, reliable delivery. This page provides information about our shipping and delivery processes to guarantee a smooth and satisfying shopping experience.

1. Processing times

Toutes les commandes passées sur notre site sont traitées dans un délai de 1 à 3 jours ouvrables. Les commandes passées en week-end ou jours fériés seront traitées le jour ouvrable suivant.

2. Delivery times

Delivery times vary depending on your location:

  • Mainland France: 3 to 5 working days
  • European Union: 5 to 7 working days
  • Rest of the world: 7 to 14 working days

Please note that these delivery times are estimates and may vary depending on logistical conditions and local customs regulations for international deliveries.

3. Delivery charges

Delivery charges are calculated based on the weight of your order and your delivery location:

  • France métropolitaine : Livraison standard à partir de 3,25 EUR.
  • Free delivery for orders over $45.
  • European Union: Standard delivery from $9.99.
  • Rest of the world: Standard delivery from $17.99.

The exact delivery charges will be calculated and displayed during the ordering process before payment.

4. Order tracking

As soon as your order is dispatched, you will receive a confirmation email containing a tracking link. This link will allow you to track your parcel in real time until it is delivered.

5. Delivery issues

In the event of a delay or problem with your delivery, please contact us immediately at the following address: contact@nuellia.com. Our customer service team will be happy to assist you and find a quick solution to your problem.

6. International deliveries

For international deliveries, please note that customs duties or local taxes may apply. These charges are payable by the recipient and are not included in the delivery charges. We advise you to check these potential charges with your local customs office before placing your order.

7. Returns and refunds

If you wish to return a product or request a refund, please consult our conditions générales de venteWe are committed to processing your returns and refunds quickly and efficiently.