Shipping & Returns Policy
At Nuellia, we do everything we can to deliver your orders in the best possible conditions. All orders placed before 12 PM are dispatched within 24 to 48 business hours.
1. Delivery Zones & Times
We deliver to France, the European Union, and worldwide:
- France: 3 to 5 business days (Tracked Shipping).
- Europe (EU): 3 to 9 business days.
- Rest of the World: 5 to 9 business days.
Below is a step-by-step breakdown of what happens between placing your order and receiving it at your door. Total delivery time from order placement is typically 3–9 business days depending on your location and the shipping method selected.
🛒 Day 0 — Immediately: Order Placed & Confirmed: You receive an order confirmation email with your order number and summary. Your payment is authorized and your order enters our fulfillment queue.
⚙️ Day 1–2 — Business Days Processing & Quality Check: Our fulfillment team picks and inspects your item, packs it securely, and generates your shipping label. Your order status updates to “Preparing to Ship.”
📬 Day 1–2 — On Dispatch Day Shipped — Tracking Number Sent: Your package is handed to FedEx or UPS. You receive a shipment confirmation email and SMS (if opted in) with your tracking number. Tracking may take up to 12 hours to activate in the carrier system.
🚛 Day 2–8 — In Transit: In Transit to Your Location: Your package is in motion with the carrier. You can monitor real-time progress with your tracking number. Estimated delivery date is shown on the carrier’s tracking page.
📦 Day 3–9 — Delivery Day Delivered to Your Address: Your order is delivered to the address provided at checkout. A delivery confirmation notification is sent by the carrier and by us. If a signature is required, the carrier will leave a notification door tag.
2. Shipping Fees
- Tracked shipping is free for orders over €45.00.
- For orders under €45.00, a flat shipping fee of €4.90 applies. This fee is calculated and displayed before final payment.
3. Returns & Right of Withdrawal
In accordance with European law, you have 14 calendar days from receipt of your products to exercise your right of withdrawal.
Return conditions:
- For hygiene and health protection reasons, returned food supplements must be in their original packaging, sealed, and unopened.
- Return shipping costs are paid exclusively by the customer.
- To request a return, contact us first at contact@nuellia.com.
- Refunds are processed within 14 days of receiving and validating the products.
Last update: June 2026