Privacy Policy

1. Data Controller

The data controller is Nuellia, operated by The Hana Bloom Agency, 3 Boulevard des Explorateurs, 95800 Cergy, France (SIREN: 810 395 319).
DPO Contact: privacy@nuellia.com

2. Data Collected

We collect the following data:

• Identification data: first name, last name, email address
• Order data: shipping address, purchase history
• Navigation data: cookies, IP address (with consent)
• Payment data: processed directly by Stripe (we do not store your banking details)

3. Purposes of Processing

• Management of your account and your orders
• Delivery of your products
• Marketing communication (with your consent)
• Improvement of our services and your experience
• Compliance with our legal obligations

4. Legal Basis

The processing of your data is based on: contract performance (orders), your consent (newsletter, cookies), our legitimate interest (improving services), and our legal obligations (invoices, accounting).

5. Retention Period

• Customer data: 3 years after the last purchase
• Billing data: 10 years (legal obligation)
• Cookies: 13 months maximum
• Prospect data: 3 years after the last contact

6. Your Rights

In accordance with the GDPR, you have the following rights:

• Right of access: obtain a copy of your data
• Right to rectification: correct your inaccurate data
• Right to erasure: delete your data ('right to be forgotten')
• Right to portability: receive your data in a structured format
• Right to object: object to the processing of your data
• Right to restriction: restrict processing in certain cases

To exercise these rights, contact us at privacy@nuellia.com.

7. Cookies

Our site uses cookies essential for operation and analytical cookies (with your consent). You can modify your preferences at any time via the consent banner or your browser settings.

8. Subcontractors

• Firebase / Google Cloud: hosting and authentication
• Stripe: secure payment
• LaPoste PRO: delivery